Return and Cancellation
Effective Date: September 10, 2024
At SHAMS ABAYA AVENUE LLC, customer satisfaction is a priority. Please review our policy carefully.
1. All Sales Are Final
All items purchased on https://shamsabaya.com are final sale. We do not accept returns or offer refunds.
2. Exchange Policy
Exchanges are allowed under the following conditions:
- The product you received is damaged or defective from our side.
- The product does not match the description or details on our website.
If any of these conditions apply, you must contact us within 48 hours of receiving your order with proof of the issue, such as photos.
3. How to Request an Exchange
To request an exchange, please contact us at:
Email: Shamsabaya.ae@gmail.com
Contact Page: https://shamsabaya.com/contact-us
Include your order number and a description of the issue. We will review your request and respond within 3 business days.
4. Conditions for Exchange Approval
- The product must be unused and in its original condition with tags and packaging intact.
- Proof of the issue (e.g., photos) must be provided.
5. Shipping Costs
If the exchange is approved, we will cover the shipping costs for the return and the replacement of the item.